This unit covers the basic communication skills required to function effectively in the workplace.
This unit describes the performance outcomes, skills and knowledge required to participate in clear and logical workplace communication including, written and spoken communication
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
communicating clearly and precisely in a manner suitable to the work environment
demonstrate an ability to find and use information relevant to the task from a variety of information sources
written documents and oral reports and reports from colleagues
evidence for assessment may be gathered from assessment of the unit of competency alone or through an integrated assessment activity.
Context of and specific resources for assessment
Assessment must ensure:
assessment may take place on the job, off the job or a combination of these. Off the job assessment must be undertaken in a closely simulated workplace environment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
OHS in relation to operating machinery such as safely switching off machinery before cleaning is started
communication of ideas and information by understanding and accurately completing job tickets
collecting, analysing and organising information by reading and understanding and correctly applying the content of machine manuals
teamwork when participating in work group discussions and effectively and courteously interacting with others during work
Required knowledge
grammar and spelling
correct use of relevant industry terminology
diction and pronunciation
understanding job specifications
comprehension
summarising
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Context may include:
this unit applies to both the production environment and the office environment.
Range of communication may include:
range of written and spoken communication within the workplace and with clients including telephone, face to face, electronic media and documents.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Gather, record and convey simple and routine information in a workplace related context
Personal interaction is courteous in a workplace related context
Queries are made clearly and concisely in a workplace related context
Correct procedures for location and storage of information are employed and the particular workplace practices are adhered to
Information is organised clearly, concisely and logically and complies with workplace practices
Workplace documents are completed clearly and accurately within a specified time
Time is used efficiently in a workplace related context
Safe work practices are incorporated in the instructions
Instructions are accurate, clear, concise, comprehensive and are consistent with the skills of the receiver
Appropriate methods of instruction are selected
Interaction with others is efficient, effective, responsive, courteous and supportive
Prescribed sequences are adhered to in a workplace related context
Routine checking of own and others' performance is exercised
Task is carried out in a workplace related context
Interaction is supportive, efficient, effective and courteous
Participation in discussions takes place in a workplace related context
Contributions are constructive in terms of the goal
Group decisions are understood and confirmed
Interact with clients within, and external to, an organisation about simple routine matters
Interaction is consistent with the needs of the organisation and the organisation is presented in a positive and client-centred way
Correct forms of greeting, identification and address are used according to enterprise practices
The needs of the client are clarified and noted where appropriate
Referral processes are followed to establish contact between client and appropriate personnel
Discretion and confidentiality are exercised where appropriate
Appropriate follow-up steps are taken according to enterprise customer service practices
Forms
Assessment Cover Sheet
ICPSU262C - Communicate in the workplace
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
ICPSU262C - Communicate in the workplace
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent